Support and Help Channels

  • 1 hour ticket response time
  • A 60 mins Inquiry Response Warranty

  • Each ticket you submit to our client help and support Department will be handled within less than 60 mins. The general inquiries shall be answered asap. However, if the help request you have posted needs help from a skilled administrator, we’ll address the ticket to him and will inform you about the postponement.

  • Top quality support service
  • Top–class Client Help Service

  • We will offer you 24/7/365 tech assistance by using a turbo–fast ticket platform built into your Control Panel. You may email us whenever you want about any of the software packages that come pre–installed on your virtual server, which include the selected Operating System, the server management panel and our in–house designed Online Control Panel.

  • Intuitive help center
  • A Descriptive Help Zone

  • Each part of the Online Control Panel that is offered gratis with your VPS features an internal knowledge base. There’s a number of in–depth how–to tutorials and a collection of step–by–step video training materials that show all the basic website management responsibilities. You can access them by pressing the Help or Video keys in the right side of each Control Panel section.